HER – Terms & Conditions

Last Updated: June 2026

Introduction

Welcome to HER. By accessing, browsing, or purchasing products from this website, you acknowledge that you have read, understood, and agree to be bound by these Terms & Conditions.

If you do not agree with these Terms & Conditions, you must not use this website.

Eligibility

By placing an order through this website, you confirm that:

  • You are at least 18 years of age.

  • You are legally capable of entering into binding agreements.

  • You are authorised to purchase products within your jurisdiction.

  • You will comply with all applicable laws and regulations.

HER reserves the right to refuse service or cancel orders at its sole discretion.

Research Use Only

All products sold by HER are supplied strictly for laboratory, analytical, educational, and research purposes only.

Products sold by HER:

  • Are not intended for human consumption.

  • Are not intended for therapeutic, diagnostic, medical, or veterinary use.

  • Are not intended to diagnose, treat, cure, or prevent any disease.

  • Must only be handled by suitably qualified individuals where applicable.

The purchaser acknowledges that all products are purchased at their own discretion and responsibility.

Purchaser Acknowledgement

By purchasing products from HER, the purchaser acknowledges and agrees that:

  • They understand the nature of the products being purchased.

  • They have reviewed relevant information regarding the products.

  • They possess sufficient knowledge regarding the handling of research materials.

  • They accept all responsibility for storage, handling, transportation, and disposal of purchased products.

  • They assume all risks associated with possession and use of purchased products.

Product Information

HER aims to provide accurate information regarding products and services.

However:

  • Product descriptions are provided for informational purposes only.

  • Product specifications may change without notice.

  • HER does not warrant that website content is complete, current, or error-free.

  • Information contained on this website should not be interpreted as medical, health, legal, or professional advice.

Scientific References

Any references to scientific studies, published literature, educational materials, or research findings are provided solely for informational and educational purposes.

Such references:

  • Do not constitute product claims.

  • Do not represent endorsements.

  • Should not be interpreted as evidence regarding safety or effectiveness.

  • Are not intended to encourage any specific use of products sold by HER.

Orders

All orders are subject to review and acceptance.

HER reserves the right to:

  • Refuse any order.

  • Limit purchase quantities.

  • Cancel transactions.

  • Request additional verification information.

  • Restrict sales where misuse is suspected.

An order confirmation does not constitute final acceptance of an order.

Pricing

All prices are displayed in Australian Dollars (AUD) unless otherwise stated.

HER reserves the right to:

  • Modify prices without notice.

  • Correct pricing errors.

  • Cancel orders affected by obvious pricing mistakes.

Payment

Payment must be received in full before orders are dispatched.

HER reserves the right to withhold shipment until payment has been confirmed and cleared.

Shipping

Orders are generally processed within 1–3 business days.

Delivery estimates are provided as a guide only and are not guaranteed.

HER shall not be liable for delays resulting from:

  • Courier delays

  • Customs inspections

  • Government actions

  • Public holidays

  • Weather events

  • Transport disruptions

  • Circumstances beyond reasonable control

Risk in products passes to the customer upon delivery.

Product Storage & Handling

Customers are solely responsible for maintaining appropriate storage conditions following delivery.

HER accepts no responsibility for product degradation, contamination, or loss arising after successful delivery.

Returns & Refunds

Due to the nature of products sold, returns are generally not accepted for:

  • Change of mind

  • Incorrect product selection

  • Customer preference

Refunds or replacements may be considered where:

  • Incorrect products were supplied.

  • Products arrived damaged.

  • Orders cannot be fulfilled.

Any claims must be submitted within 7 days of delivery and may require supporting documentation or photographs.

Nothing in these Terms excludes rights provided under Australian Consumer Law.

Prohibited Conduct

Customers must not:

  • Use products unlawfully.

  • Misrepresent products.

  • Resell products in violation of applicable laws.

  • Attempt to interfere with website functionality.

  • Engage in fraudulent activity.

HER reserves the right to terminate access where misuse is suspected.

Intellectual Property

All content on this website, including but not limited to:

  • Logos

  • Branding

  • Images

  • Product descriptions

  • Graphics

  • Website design

  • Written content

remains the property of HER and may not be reproduced without prior written permission.

Third-Party Websites

This website may contain links to third-party websites.

HER:

  • Does not endorse external content.

  • Is not responsible for third-party information.

  • Assumes no liability for external products or services.

Disclaimer of Warranties

To the fullest extent permitted by law, products and services are provided on an "as is" and "as available" basis.

HER makes no warranties, express or implied, including:

  • Merchantability

  • Fitness for a particular purpose

  • Non-infringement

  • Expected performance

Customers assume all responsibility associated with purchased products.

Limitation of Liability

To the fullest extent permitted by law, HER shall not be liable for:

  • Indirect damages

  • Consequential damages

  • Loss of profits

  • Loss of business opportunities

  • Loss of data

  • Personal injury arising from misuse

  • Regulatory or legal consequences arising from customer conduct

HER's total liability shall not exceed the amount paid by the customer for the relevant order.

Indemnification

The customer agrees to indemnify and hold harmless HER, its owners, employees, contractors, affiliates, suppliers, and representatives from any claims, losses, liabilities, costs, expenses, or damages arising from:

  • Product misuse

  • Violation of applicable laws

  • Breach of these Terms

  • Improper storage or handling

  • Unauthorised resale

Privacy

Personal information collected through this website is handled in accordance with HER's Privacy Policy.

Information may be collected to:

  • Process orders

  • Provide customer support

  • Improve services

  • Meet legal obligations

HER does not sell customer information to unrelated third parties.

Amendments

HER reserves the right to modify these Terms & Conditions at any time.

Continued use of the website constitutes acceptance of any updated Terms.

Governing Law

These Terms & Conditions are governed by the laws of Australia.

Any disputes arising from use of this website shall be subject to the jurisdiction of the appropriate Australian courts.

Contact

For questions relating to these Terms & Conditions, please contact:

Email: support@herpeptides.com.au